Website Privacy Policy

We (Isabelle Reiniger, LCSW, – hereafter “we” or “”) are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains our online information practices including those pertaining to the collection and use of non-personal data (e.g., browser name, IP address) and of any personal information you choose to provide through our contact page form or via email.


Non-Personal Information Collected Via this Website

Our website automatically collects general trend data from all users using website statistics tools. This is standard practice for many websites and the non-personal information collected may include data such as date and time of visit, browser name and version, the IP address of the computer accessing the website, the Internet domain for your internet service provider, the type of operating system you are using, referring website, and other similar information.

The information collected is used on an aggregate basis to generate statistics and measure site activity for the purpose of evaluating, further developing, and improving this website. For example, we may use this information to track the total number of visitors or to determine which pages are most popular among visitors as a whole. This information does not contain anything that can identify users personally.


Personal Information

“Personal Information” is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains. Personal information includes, but is not limited to, name, telephone number, and email address. The contact page includes a web contact form. If you choose to use the contact form provided or to contact us directly via email, you will be supplying some form of “Personal information” (e.g., email address).

Where personal information is provided, we use this information exclusively to reply to your request. However, please be aware that email is not a secure form of communication, and thus confidentiality cannot be assured. For protection of your own privacy, please do not send sensitive information to us via email or this web contact form. does not sell or otherwise disclose your personal information to any third party. Any personal information provided to this website in accordance with the above conditions is supplied by you voluntarily and has your express consent to use the information only as indicated above.


Website Links

This website may include links to other websites whose privacy policies does not control. Once you leave this website, use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from this website. If you can’t find the privacy policy of any of these sites via a link from the site’s home page or sub-pages, you should contact the website directly for more information. is not responsible for the privacy practices or the content of such websites.


Your Consent

By using this website you consent to the collection and use of non-personal and personal information as described in this Privacy Policy. We reserve the right to amend this policy at any time.


How to Contact Us

If you have any questions about this policy, the practices of this site, or any further information about our commitment to your privacy, please feel free to contact Isabelle Reiniger, at 312-683-3121


Personal Health Information Privacy Policy is required by law to maintain the privacy of Protected Health Information (PHI) and to provide you with a notice of our legal duties and privacy practices with respect to PHI. reserves the right to change the privacy policies and practices described in this notice. Unless notifies you of such changes, we are required to abide by the terms currently in effect. Therefore, reserves the right to change the terms of this notice and to make the new notice provisions effective for all PHI that maintains. will provide you with a revised notice in writing either by mail or in person during a regularly scheduled appointment.

Disclosure of Your Personal Health Information: Disclosure of PHI is not tolerated at We will never disclose your identity or any information regarding you to outside companies. We will never intentionally disclose any personal information about you or anything you mention in your interactions without your written permission.

In certain circumstances mandated by law, may be required to release personal Information to third parties such as law enforcement in the event of child or elder abuse, harm to self or others, search warrant, subpoena or court order. may use or disclose PHI without your consent or authorization in the following circumstances:

A. Child Abuse – If knows, or has reasonable cause to suspect, that a child known to us in our professional capacity has been, or is in, immediate danger of being mentally or physically abused or neglected, must immediately report such knowledge or suspicion to the appropriate authorities.

B. Adult and Domestic Abuse – If believes that an adult is in need of protective services because of abuse or neglect by another person, must immediately report this belief to the appropriate authorities.

C. Judicial and Administrative Proceedings – If you are involved in a court proceeding and a request is made for information about the professional services has provided you and/or the records thereof, such information is privileged and will not release information without the written authorization of you or your legally appointed representative or a court order. The privilege does not apply when you are being evaluated for a third party or where the evaluation is court ordered. You will be informed in advance if this is the case.

D. Serious Threat to Health or Safety – If believes disclosure of PHI is necessary to protect you or another individual from a substantial risk of imminent and serious physical injury, may disclose the PHI to the appropriate individuals.

E. Worker’s Compensation – If is treating you for Worker’s Compensation purposes, must provide periodic progress reports, treatment records, and bills upon request to you, the State of Illinois, your employer, or your insurer, or their representatives.


Patient’s Rights

A. Right to Request Restrictions – You have the right to request restrictions on certain uses and disclosures of protected health information. However, is not required to agree to a restriction you request.

B. Right to Receive Confidential Communications by Alternative Means and at Alternative Locations – You have the right to request and receive confidential communications of PHI by alternative means and at alternative locations. (For example, you may not want a family member to know that you are our client. On your request, will send your bills to another address.)

C. Right to Inspect and Copy – You have the right to inspect or obtain a copy (or both) of PHI in our mental health and billing records used to make decisions about you for as long as the PHI is maintained in the record. may deny your access to PHI under certain circumstances, but in some cases you may have this decision reviewed. You may be denied access to Psychotherapy Notes if believes that a limitation of access is necessary to protect you from a substantial risk of imminent psychological impairment or to protect you or another individual from a substantial risk of imminent and serious physical injury. shall notify you or your representative if does not grant complete access. On your request, will discuss with you the details of the request and denial process.

D. Right to Amend – You have the right to request an amendment of PHI for as long as the PHI is maintained in the record. may deny your request. On your request, will discuss with you the details of the amendment process.

E. Right to an Accounting – You generally have the right to receive an accounting of disclosures of PHI. On your request, will discuss with you the details of the accounting process.

F. Right to a Paper Copy – You have the right to obtain a paper copy of the notice from us upon request, even if you have agreed to receive the notice electronically.


Agreement Acceptance

This Privacy Statement may be changed or revised at any time here or elsewhere on this site. Continued usage of this site notes your acceptance of the terms as detailed herein. If you have any questions please contact, at 773-683-3121.



This website and its content has been prepared by for general informational purposes only and does not constitute personal medical or mental health advice. If you think you may have a medical or mental health emergency, please call 911.

Viewing the information on this website is not intended to create and does not constitute a therapist relationship. Readers should seek individual professional medical/mental health advice before acting on any information contained in this website.

The information on this website should not be considered complete and should not be used in place of a visit, call, consultation or advice of your health care provider or mental healthcare provider. The website does not recommend the self-management of health or mental health problems. Information obtained by using the website does not cover all conditions or treatment.

Should you have any health care or mental health related questions, please call or see your physician, other health care provider, or mental health care provider promptly. You should never disregard advice from a qualified medical or mental health practitioner, or delay in seeking such advice, because of something you have read on this website.

Information on this website is provided “as-is,” without warranty of any kind. There is no promise or guarantee to keep the content of this website up to date. We are not responsible for any technical inaccuracies or typographical errors.

Any contact information or links provided to other agencies or websites are without endorsement, and is not responsible for any third party content that is accessible through this web site.